REFUND & RETURN POLICY

REFUNDS POLICY

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(Last Updated April 10, 2023)

1. Introduction

Thank you for your purchase, at MEDIALMARKET.COM, we want to make your Refund as easy as possible. If you receive a defective product, or the reasons for your refund or cancellation applies to our conditions, please submit a ticket via our support portal here within (5) days after the delivery of the product. The product must be in the same condition it was before shipment to receive a full refund. If 5 days have gone by since you received your package, unfortunately, MEDIALMARKET.COM will not offer you a refund or accept your return.

2. Refund Conditions

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we will be happy to provide a refund for the following reasons:

  1. Defective or Damaged Item: If your item arrives defective or damaged, we will provide a full refund, including any shipping costs, upon receipt of the returned item.

  2. Item Delivered Does Not Match Agreed Specification: If the item delivered does not match the agreed specification (e.g. wrong size, color, etc.), we will provide a full refund, including any shipping costs, upon receipt of the returned item.

  3. Materially Different from Description Provided: If the item delivered is materially different from the description provided in the listing of the item, we will provide a full refund, including any shipping costs, upon receipt of the returned item.

We reserve the right to refuse any refunds if we determine that the item has been used or damaged by the customer.

3. Cancellation and Change Order Info

9-hour Order Cancellation Policy

Please visit our support portal here to request order cancellation for a full refund within 9 hours from purchasing time of the same day.

After this 9-hour window, we apologizes for not being able to admit your request since your order might have entered the processing phase.

If your request is eligible for a refund, the refund will be issued to you from 14 to  20 business days since the time frame is completely dependent on your card issuer’s procedure and policy.

9-hour Order Adjustment Policy

If you realize you have made an error, please visit our support portal here within 9 hours from purchasing time of the same day to request for order change.

In case you found the shipping address is incorrect after the item has been shipped, kindly follow these steps: 
1/ Follow your order via the tracking link closely;
2/ Once your tracking number is active or your package arrives at the local Post Office, kindly contact them and request address changes.

  • Contact Us

If you have any questions about this Refund Policy, please submit a ticket via our support portal here.return